Projects

Anthos Config Management
Transforming a struggling Google Cloud feature with a 2% adoption rate into a customer retention driver by restructuring the information architecture, simplifying installation flows, and leading cross-functional alignment without PM support resulting in a 9-percentage point conversion lift.
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PROS O&D
When PROS's 30-year flagship product faced obsolescence, I championed a radical shift: ethnographic research with actual users instead of assumptions from external experts. The worldwide research tour uncovered workflow patterns that transformed our entire product strategy.
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Run it Back
Reducing Post-Conference Connection Attrition Through Context-Aware Relationship Management
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Work Experience
Senior Interaction Designer
2021 - Now
Senior UX Designer
Amazon
2020 - 2021
Lead UX Designer
Engie
2018 - 2020
Lead UX Designer
Higher Education
2017 - 2018
Lead UX Designer
PROS
2013 - 2017
Senior UX Designer
WM
2010 - 2013
Design Team Manager
cPanel
2005 - 2010
Web Designer
DMars
2003 - 2005
